Terms And Conditions


Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ('Terms').

Disclaimers

AUTHORIZATION & INDEMNIFICATION
By placing an order with Limelight USA, Inc., you represent and warrant that you have the authority to order, purchase and /or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless Limelight USA, Inc., its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

LOGO DISCLAIMER
Logos shown on this website are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Limelight USA, Inc., the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Limelight USA, Inc. harmless of all claims.

LEGAL
All parties agree any legal disputes, settlements, or arbitration will take place in Riverside County, California.

Products

COUNTRY OF ORIGIN
Country of origin marking may be molded or imprinted onto the products. This is a federal requirement. Please request a sample to make sure placement is acceptable to your customer before ordering. Typically it’s on a sewn hang tag for bags or a removable sticker for other products.

PRODUCT DISCLAIMER
Due to variances of materials and other circumstances beyond our control, Limelight USA, Inc. cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations that are dependent on the product. Limelight USA, Inc. is not liable for delays due to acts of God, material shortages, shipping or customs interventions.

PRODUCT REPRESENTATIONS
Every effort has been made to ensure all product images, proofs and virtual proofs are accurate and true to the product. However, due to changes in stock, screen color variations and other factors, we encourage you to request a sample before placing your order so that you can be sure the product is exactly what you’re expecting. Small variations in images and digital proofs are to be expected and will not result in credits.

PRICING
Please visit our website for our most current pricing. Prices are subject to change without notice.

Ordering

ORDERING PROCESS
After placing an order and sending artwork, you will be receiving an e-Proof via email to confirm your order for final approval.


Any delays in receipt of customer signed approval may result in higher delivery costs or an inability to meet delivery dates. If any corrections are required, please indicate them on the form or via email.

Once the order has been approved, the order may not be cancelled. Each e-Proof includes the following:

  • Sales Order
  • Artwork (layout of your artwork)
  • Digital Proof (digital rendering of your product with your decoration method)
  • Product Proofs (optional):

  • Product proofs allow you to approve an actual sample before proceeding with production.
    Product proofs can be ordered at an additional cost (see below):

  • Item Price + Decorating Charges + Set-up Charges + Overnight Shipping Charges*
  • Regular FedEx Ground may be requested if time permits.

  • Domestic product proofs take 1-7 days depending on the item. Offshore product proofs take 10-14 days depending on the item.


Limelight USA, Inc. may require a product proof depending on order size and imprint type. All offshore orders require a product proof or image proof be approved before proceeding with production.

All product proof approvals are final and must be made via email to the appropriate representative. Any delay approving a product proof will add an additional day to production. Prompt approval allows orders to stay on schedule.

After e-proof is approved, any changes like the following (see below) will be subject to a $25(V) processing fee:

  • change of shipping address
  • change shipping method
  • change quantity
  • change ship date


Changes post approval cause problems with logistics in production which requires time and extra labor.


ACCEPTANCE
The customer should inspect goods immediately upon arrival. Claims will only be accepted within 30 days of their receipt. If customer fails to give written notice within this time, the goods will be deemed as acceptable, and the customer is bound to accept and pay for all goods.


CANCELLATIONS
Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. To cancel an order, please call us 800-738-0271 for immediate assistance or email us at sales@limelightusa.com. Your order will not be considered cancelled until an account manager confirms so in an email.


LEAD TIMES
Production time begins upon receipt of an approved e-proof online or via email, approval of credit and all order information including shipping addresses and customer inserts. We use FedEx as our standard carrier for U.S. domestic shipment quoting purposes. Once your order is shipped, we will send you tracking numbers via email. The majority of products have a turn-around time of 7-10 business days. However, rush orders are usually acceptable upon request.


ORDER MINIMUMS
All imprinted orders require minimum quantities as listed throughout the website and catalog. Less than minimum orders are accepted on most orders for an additional charge. Less than minimums are not available for certain products.


OVER-RUNS AND UNDER-RUNS
All orders are considered complete if you receive between 2% more or 2% less than the ordered quantity. You are billed for the exact amount of product you receive over or under. If you would like to receive an exact quantity you will be billed an additional 2% on your total order.


LESS THAN MINIMUM CHARGES
To order a less than minimum on any product, please call us 800-738-0271 or email us sales@limelightusa.com. Unless otherwise specified, add 15% increase on net cost for all products. Absolute minimum on any product is half the listed minimum quantity. So if the minimum is 100 pieces, we will print no less than 50 pieces.


BLANK ORDERS
We accept orders for products without any type of imprint or decoration. This is usually termed as a blank item. For blank item pricing subtract $0.30(v) from the item cost. In order to ship same day, your purchase must be approved by 12pm PST. Please speak with a sales representative for any pricing questions. Normal lead-time is 48 business hours.


PRE-PRODUCTION SAMPLES
Pre-production samples or first items for approval may be requested for your order. Typically it’s an additional $60 (v) for the sample plus any additional set-up fees.
Standard production time for pre-production proofs is 3 days from order approval. Items will ship FedEx Overnight unless otherwise specified. Production lead time starts after the pre-pro is approved. Any delays in approval will require an adjusted ship date.


DIGITAL MOCK-UPS
All orders will receive a digital mock-up for free as part of our order approval process with the e-proof. However, if your client would like a digital mock-up before an order is placed, our creative team will provide one digital mock up free of charge.

After the free first digital mock-up, each additional mock-up will be charged at $20(v). This includes artwork that requires revisions, touch-ups, or recreation.


SELF-PROMOTIONS
Self-promotions can be purchased at 25% off catalog EQP for the product. Full setup and running charges apply. These items are non-returnable. Self-promotion discount only applies to the specific piece that is decorated with the distributor’s name or logo only. Clearance items are not available for self-promotion.


REORDERS
To insure exact duplication submit the previous sales order or invoice number. If previous order included an art, die or screen charge, but a change of copy is needed on the new order, it will be necessary to charge a new art, die or screen charge on the new order.

However, if this is an exact repeat there is no charge for set-ups.


RETURNS
Prior to return, all merchandise requires specific Return Authorization from the factory in order to be eligible for credit. Blank returns are subject to a 20% restocking fee.


SAMPLE POLICY
We offer up to three free stock samples when supplied with a shipping account number. If an account number is not supplied, we will ship FedEx Ground on our account number. In this case, you will be billed for the shipping amount on the samples.


RUSH ORDERS
Limelight wants to ensure all clients receive a A+ experience with their orders.

If you have an order that needs to be expedited, check with your account manager for eligibility. Rush orders must be approved ahead of time.

Standard rush fees apply when upgrading the production time per the following schedule:

Rush Charge Per Lead-time Change
Std. Lead Time  10% Fee   25% Fee  
10 Day 5 Day 3 Day
15 Day 10 Day 5 Day

Any delays during the rush process, such as those listed below, will cause your ship date to be pushed out:

  1. Late order approval
  2. Late pre-pro approval
  3. Artwork revisions
  4. Lack of order details
  5. Lack of payment method

Artwork

EMAIL ARTWORK
Please email artwork and purchase order together to sales@limelightusa.com

ART FILE REQUIREMENTS
We accept .PSD, .EPS, .AI, and Vector .PDF files. Vector artwork is required. For images 300 DPI is required at final print size. To avoid unreadable text, 2 point minimum line is required.

PANTONE COLOR MATCHING
Pantone color matching is free on all silkscreen imprint orders. However, exact color matching is not guaranteed; therefore, it is recommended that a pre-production sample be requested when color matching is crucial. Pantone color matching is not available for light transfers, full color process, and sublimation.

RECREATING ART FEES
Need to convert artwork touch-ups, recreations, or vectorized files? Our creative team can help. We charge $30 (v) for art recreations. Some additional fees may apply for more complex art changes.

Fulfillment and Shipping

CUSTOMER INSERTS, HANG TAGS, ETC.
Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your order. When requesting label attachments, printed labels must be provided to us. Production will not begin until customer-supplied inserts/ attachments are received. Orders above catalog quantity will require additional lead time. Additional charges may apply.

For product inserts, add $0.44(v) per item.

CUSTOMER PICKUP
Pickup hours depend upon where your product is warehoused. To schedule a will call pick-up, please notify your account manager by replying to your order confirmation or you may call us between 8:00am - 5:00pm PST Monday-Friday. Contact information for the party picking up the order must be provided in the shipping instructions of the order. When the order is completed, we will call the pickup contact to schedule the pickup time and location. If billing information is not provided to us, you will be required to provide your own bill of lading.

DROP SHIPMENTS
Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order receipt. If there are more than 10 drop shipment addresses, you must provide addresses electronically via e-mail attachment with a purchase order reference in the subject line. Typically it is $6.25 (v) per drop ship location.

EXPORT INFORMATION
Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.

FORCE MAJEURE
Limelight USA, Inc. shall not be held liable for delays or inability to ship orders due to quota restrictions, U.S. Customs clearing problems, natural disasters, labor disputes, freight line delays, or any other act of God.

HANDLING AND BOX CHARGES
$5.00 (v) handling charge will be charged for each box in a shipment.

SHIPPING
Standard shipping is FedEx Ground which may take up to 5 days to deliver your order. Expedited shipping methods are available upon request as well as trucking services. Limelight USA, Inc. reserves the right to determine the best shipping method available unless the customer chooses a carrier and gives us their account use for shipment. All transportation costs are the responsibility of the customer. Any freight amount quoted by a Limelight USA, Inc. employee is an estimate and is given as a service and does not constitute a firm freight amount. Limelight USA, Inc. will not be held liable for shipping errors caused by a carrier.

SHIPPING WEIGHTS
Weights on the website are approximations based on ground shipping. Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Limelight USA, Inc. is not responsible for differences in final freight charges versus quoted estimates.

SPECIAL SHIPPING INSTRUCTIONS
Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to us prior to production and reference your purchase order number, company name, contact name and phone number.

TRUCK SHIPMENTS
If requesting shipment by a specific carrier, please notify us regarding the availability of a dock, forklift on-site, or if a lift gate is needed. Please specify if inside delivery is required.

Payments

COLLECTIONS
Accounts requiring collection will be liable for all the collection costs, including all fees, costs and expenses incurred.

CREDITS
Unused and/or unclaimed credits will be reserved/voided after 6 months.

CREDIT CARDS
We accept Visa, MasterCard, and American Express.

TERMS OF PAYMENT
Credit card is the standard order terms for first time customers. Existing customers may fill out a credit reference form to apply for Net 30 Terms and/or ordering with a purchase order.

For custom orders, it’s typical for a 50% deposit to be due with the balance due before the order ships.


Copyright Limelight 2019. All rights reserved.